our policies
At Smarty Prints, we’re committed to providing a smooth, transparent, and enjoyable experience.
Please take a moment to review the information below to better understand how we handle orders, shipping, returns, and more. If you have any questions about our policies, our support team is always happy to help — just reach out anytime!
terms + conditions
These Terms and Conditions govern your use of our website, software, and related services. By accessing or using SmartyPrints, you agree to comply with these Terms. SmartyPrints is a tool for healthcare providers to efficiently and accurately create, customize, and print labels. While the service is designed to assist with labeling, it does not replace professional judgment. All content, software, trademarks, and materials associated with SmartyPrints are owned by Avalon Tech Solutions Inc. You may not copy, modify, distribute, or reverse-engineer SmartyPrints without written permission.
return + refunds
SmartyPrints has a 1-year replacement warranty. Contact us through our website contact form or live chat, and we'll do a quick troubleshooting session with you. We can then ship you a replacement. We'll include a return shipping label so that you can return the broken unit.
shipping
We ship anywhere in Canada. Shipping cost will depend on location. We also offer free local delivery in Sudbury, Ontario, as well as free scheduled pickup at the SmaryPrints office.